Prequently asked questions

Shipping & Delivery

We offer worldwide shipping. Shipping within the USA takes 6 to 7 days, while other countries take 6 to 9 days. Customers can track their orders through the tracking link sent via email after shipping.

Returns & Refunds

We have a return policy; please check our policy page for details. Return requests must be made via email. Returns are processed within 3 to 7 days after we receive the item.

Pricing & Discounts

New customers receive 10% off with the code WELCOME_10. We do not have a loyalty program. For details about our ambassador program, please visit the related page.

Orders & Payments

We accept American Express, Visa, Mastercard, PayPal, and other major payment options.

Customer Support

Customers can contact us via email, with a typical response time of 1 to 2 days due to high inquiry volumes. We also have a live support bot available for assistance.

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